Brothh, operated by Otesse ("we," "us," or "our"), respects your privacy. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have. We wrote it to be readable — if anything is unclear, email us at hello@brothh.com.
1. Information We Collect
We collect the following categories of information:
- Account information — name, email address, phone number (if provided), password (stored hashed), and account type (buyer or producer).
- Producer profile content — business name, bio, photos, products, location, categories, certifications, and anything else you choose to publish on your listing.
- Messages — any messages you send to or receive from other users through Brothh.
- Contact form submissions — name, email, subject, and message when you contact us.
- Location information — approximate location (city, state, zip, or coordinates if you opt in) used to show nearby producers.
- Usage data — pages viewed, searches performed, links clicked, device type, browser, IP address, and timestamps. This helps us understand how the Service is used and improve it.
- Cookies and similar technologies — see Section 4 below.
2. How We Use Information
We use the information we collect to:
- Provide, operate, and improve the Service.
- Show producers in search results based on location and category.
- Deliver messages between buyers and producers.
- Respond to your support inquiries.
- Send transactional emails (account confirmations, password resets, notifications).
- Send occasional product updates or marketing emails — only if you opt in, and you can unsubscribe at any time.
- Detect and prevent fraud, spam, and abuse.
- Comply with legal obligations.
3. Information Sharing
We do not sell your personal information to anyone. We share information only in these limited cases:
- With service providers we use to run Brothh, such as Convex (our database and backend), Postmark (transactional email), and Vercel (web hosting). These providers only process data on our behalf and under contractual obligations to protect it.
- With other users, to the extent you publish information publicly (like your producer profile) or send messages to them.
- For legal reasons, when required to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Brothh, our users, or the public.
- In a business transfer, such as a merger, acquisition, or sale of assets. You will be notified if your information becomes subject to a different privacy policy.
4. Cookies and Tracking
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how people use Brothh. You can control cookies through your browser settings. Disabling some cookies may limit functionality (for example, you may need to sign in more often).
We may use privacy-respecting analytics tools to measure aggregate usage. We do not use third-party advertising networks that track you across unrelated websites.
5. Your Choices
You have the following rights regarding your information. To exercise any of them, email hello@brothh.com.
- Access — request a copy of the personal information we hold about you.
- Correction — update or correct inaccurate information. You can edit most profile data directly in your dashboard.
- Deletion — request that we delete your account and associated personal data. Some information may be retained as required by law or for fraud prevention.
- Opt-out of marketing — unsubscribe from any marketing email using the link at the bottom of the message.
- Data portability — request an export of your data in a common machine-readable format.
If you are in the EU, UK, or California, you have additional rights under GDPR and CCPA. We honor these rights regardless of where you live.
6. Children's Privacy
Brothh is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, email hello@brothh.com and we will delete it.
7. Data Retention
We retain account information for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except information we are required to retain for legal, security, or fraud-prevention purposes. Aggregated or anonymized data that cannot identify you may be retained indefinitely.
8. Security
We use industry-standard safeguards to protect your information: encrypted connections (HTTPS), hashed passwords, access controls, and reputable infrastructure providers. No system is perfectly secure, however, and we cannot guarantee absolute security. If we ever experience a breach that affects your information, we will notify you as required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a prominent notice in the Service before the changes take effect. The date at the top of the page indicates when it was last updated.
10. Contact Us
Questions, concerns, or privacy requests? Email us at hello@brothh.com. We respond within a few business days.